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Contact Emilie
Questions about your order, candle setup or the right refill? Send us the details and we’ll help you find the clearest next step.
Need help with your setup?
Tell us the vessel width, number of wicks, flame behaviour and how long the candle had been burning.
Something arrived wrong?
Keep the packaging and include clear photos of the parcel, internal packaging and product.
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Tell us what you need help with.
The more detail you include, the faster we can understand the issue. For wick, flame, vessel or damage concerns, photographs or a short video may be requested after we reply.