Contact Information

Last updated: 20 July 2026

This page identifies the business responsible for operating the Emilie Pearled Candle online store and explains how customers can contact us.

Business details

Trading name: Emilie Pearled Candle
Legal business name: Artur Prohas T/A Emilie Candle
Business structure: Sole Trader

Business contact address:
24, Fleming Avenue, Southampton SO52 9AW

Customer support

Email: hello@emiliecandle.com
Contact page: https://emiliecandle.com/pages/contact

We aim to respond to customer enquiries within two working days. During launches, public holidays and unusually busy periods, a reply may take a little longer.

For an existing order, include your order number and the email address used at checkout. For damaged goods, delivery problems or product-performance concerns, include clear photographs or a short video where relevant.

Returns

Do not send a return without contacting us first. We will confirm whether a return is required and provide the correct return instructions and authorised return address.

The business contact address shown above is not automatically the returns address. Products sent without authorisation, to an old address or to the address printed on a carrier label may be delayed.

Online-only business

Emilie Pearled Candle operates as an online business and does not currently operate a customer-facing retail shop at the business contact address.

Visits, collections and returns are not accepted without prior written agreement.

Business and event enquiries

For weddings, private events, corporate gifting, hospitality, wholesale, retail or collaboration enquiries, use our Business & Events page: https://emiliecandle.com/pages/business-events

Complaints

If you wish to make a complaint, contact us using the email address above and include:

• your full name;
• your order number, where applicable;
• a clear description of the issue;
• the outcome you are requesting; and
• any photographs, video or supporting documents that may help us investigate.

We will review the complaint and respond within a reasonable period. This process does not affect your statutory rights.

Other policies

Further information is available in our:

• Refund & Returns Policy;
• Shipping Policy;
• Terms of Service;
• Privacy Policy; and
• Candle Safety guidance.